“The third great wave of computing is upon us. It is an era of hyper connection, where billions of people and devices and things are...
Read More >>>Monthly Archives: May 2014
How to Improve the Accuracy of Your Schedules
Consistency Across Channels: We've Got a Long Way to Go
A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that...
Read More >>>Mobile Customer Support – It Takes a Cross-Functional, Unified Strategy
Secrets to Creating an Engaging Culture
Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees...
Read More >>>Is Social Media a Risk?
The Edge of Service®, Issue 8: The Trait All Successful Service Leaders Share
The Edge of Service® Newsletter, Issue 8: The Trait All Successful Service Leaders Share Janet...
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