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An Overview Of My New Book

June 24, 2012

Call Center Management On Fast Forward: Succeeding in the New Era of Customer Relationships (third edition) hits the shelves in May 2012.

This podcast is also available as an article: An Overview Of My Upcoming Book

https://brad-cleveland-public.s3.amazonaws.com/2012/06/An-overview-of-my-upcoming-book-Cleveland-042512-Q10.mp3

Podcast: Download (Duration: 1:25 — 994.3KB)

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