Here's a sampling of some of the videos Brad has recorded. For more videos, see Brad's YouTube channel.

Thriving In An Always-On World – Brad’s TEDx Talk

Developing a Mobile Customer Access Strategy

For the First Time Ever, the Customer Is in Control

The Contact Center’s Role in the Customer Experience

Best Practices in Multichannel Support

Encouraging Customers to Use Self-Service Channels

Using Social Channels for Service

How Many Concurrent Chat Sessions Should Agents Handle

Don’t Leave Culture to Chance

How Customer Expectations Are Changing

Message from Brad