Trends We are Watching: Call Centers are in a Growth Mode

Call centers (contact centers) are growing. Here are a few samples of recent news stories: WLBZ2, Maine: http://tinyurl.com/3lcf93c Times and Transcript, New Brunswick:  http://tinyurl.com/3dnfm4r ABC News: http://abcnews.go.com/WNT/video/jobs-call-centers-back-us-14243481

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The New Era of Customer Relationships: Are You Ready?

We are seeing the emergence of the greatest customer movement in history.  Is your organization ready?  Are you ready? Studies reveal that the vast majority of consumers now use search engines, social communities and feedback sites to better understand a company’s commitment to service before making brand or product decisions.  Bad experiences (even if they are one in many thousands …

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