eCornell Videos: For the First Time Ever, the Customer Is in Control

Several videos I recorded for eCornell are as pertinent today as they were then. Here’s the fifth of five videos.

You can view the first video at Delivering Consistent Service, the second at Retaining the Right Customers, the third at Empowering Agents with the Right Information and Training and the fourth at Anticipating Customer Needs.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.